Return Policy

We want you to have the best shopping experience ever! If for some reason, you are not completely satisfied with your purchase, you can return your item for a full refund within 14 days. Please contact us before sending the item back to us for a refund.

Please Note:

  • All returned items must be unworn, unwashed, and returned in their original condition. The original tag must still be attached.
  • The return shipping is at the responsibility of the buyer.¬†
  • Shipping and handling charges are non-refundable when returned for a refund/exchange.

EASY RETURNS:

Need to make a return? Email us at Returns@luxepreloved.com

RETURN PROCESS:

  1. Email us to return your item. (Include your order number)
  2. Ship back your order directly to our London office.
  3. Please allow 7 business days for your return to be processed. Once your return is processed, you will receive an email confirmation
Please note we cannot process returns via any other channel 


If the item being returned is faulty, please attach any photographs of the faults so that we can have them documented